Complaint
Dear Customers,
Thank you for shopping at Tillman Glass. Your satisfaction is our priority, and we strive to provide products of the highest quality. However, if you encounter a problem or defect with your purchased product, we are here to assist you with the complaint process.
How to proceed with a complaint:
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Contact us:
- Email: jiri@tillmanglass.com
- Phone: +420 607 958 231
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Please prepare the following information:
- Order number
- Name of the product being complained about
- Description of the defect or problem
- Optionally, attach photos of the defective product
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Send the complained product:
- After receiving your request, we will contact you with further instructions on how to send the complained product.
- Make sure the product is well packaged to prevent further damage during transport.
Complaint Policy:
- Complaints will be resolved within 30 days of receiving the complained product.
- In the case of a justified complaint, we will offer you a repair, replacement of the product, or a refund of the purchase price.
- The cost of transporting the complained product is borne by the customer unless it is a justified complaint where the Seller is at fault.
Address for sending complaints:
Tillman Glass s.r.o.
Oddechová 886
Prague 5, Lipence, 155 31
Czech Republic
We believe that we will resolve your complaint to your full satisfaction. If you have any questions or need further information, please do not hesitate to contact us.
Thank you for your understanding and for being our customers.
Sincerely,
Tillman Glass Team