Return

Dear Customers,

If you are not satisfied with your purchase from our Tillman Glass e-shop, you have the option to return the goods within 14 days of receiving them. To make the return process as simple as possible, we have prepared an easy guide for you.

How to proceed with a return:

1. Contact us:

   • Email: jiri@tillmanglass.com
   • Phone: +420 607 958 231

2. Prepare the following information:

   • Order number
   • Name of the product being returned
   • Reason for return (optional)

3. Package and send the goods:

   • Carefully pack the goods to prevent any damage during transport.
   • Include a copy of the invoice or order confirmation.
   • Send the goods to the following address:

      

     Tillman Glass s.r.o.
     Oddechová 886
     Prague 5, 15531
     Czech Republic

    

4. Refund:

   • The refund for the returned goods will be processed within 14 days of receiving the returned goods.
   • The cost of shipping the returned goods is borne by the customer.

We hope you have a pleasant shopping experience with us, and if you need any further assistance, please don't hesitate to contact us.